Case study 02Decision support · Operations · 2026

LaborFlow

A focused labor planning tool that helps managers compare projected demand with scheduled hours and receive a clear recommendation in seconds.

RoleProduct strategy, business rule design, development

The operational problem

A staffing guide is only useful if a manager can apply it correctly, quickly, and with confidence.

Daily labor decisions combine projected volume, the type of operation, work for a specific day, and approved adjustments. Static reference tables leave the manager to find the right range and reconstruct the logic each time.

The cost of ambiguity runs both ways. Insufficient labor can damage service and exhaust the team. Excess hours undermine labor performance. The decision needed to become faster without becoming opaque.

The decision model

Clear enough to scan.
Detailed enough to trust.

LaborFlow applies the appropriate staffing guide and approved adjustments, then compares scheduled hours with the recommendation. Four distinct states preserve the difference between being within the guide and reaching the preferred target.

Understaffed

Below the adjusted guide minimum

In range

Within the guide, below preferred

On target

Matches the preferred target

Overstaffed

Above the preferred target

The daily workflow

Enter the plan. Read the action. Verify the reasoning.

A manager selects the operating mode and date, enters projected cars and scheduled labor hours, then receives a recommendation with the full calculation visible.

LaborFlow mobile planner with operating mode, date, projected cars, scheduled hours, and CT selection
Enter operating context
LaborFlow mobile result showing an on target recommendation and calculation breakdown
Read and verify the recommendation

Built for different operations

One planner for Express, Traditional Interior Clean, and IC Flex locations.

Managers can switch between Express and Interior Clean planning. Interior Clean then applies the Traditional or IC Flex guide, allowing one tool to follow the manager to the operating environment where they are working.

01

Express

Volume tiers with approved daily adjustments.

02

Traditional

Interior Clean staffing based on projected daily IC volume.

03

IC Flex

A separate Interior Clean guide for locations offering both service models.

Visible staffing guides

The source rules stay available whenever a manager wants to verify them.

Express and Interior Clean use separate official references. The Interior Clean table is continuous; the two images show representative lower and upper portions along with the operating adjustments.

Location aware weather

Choose the site and the weather follows automatically.

LaborFlow includes 37 Minnesota region locations with verified coordinates. A manager helping at another site or transferring locations can select that store and immediately see weather for the correct place and operating periods.

LaborFlow mobile view showing the labor result and coordinate based weather for Apple Valley
Weather for the selected location

A critical boundary

Weather informs.
It does not decide.

Weather remains visible as operational context for the selected location and date.

It never silently changes the staffing guide, approved adjustments, thresholds, or final recommendation.

Outcome

A focused operating tool that works wherever the manager does.

LaborFlow combines the correct staffing guide, transparent daily adjustments, location selection, and advisory weather in one responsive experience. It supports quick use on a phone and clear review on a shared computer.

Secondsfrom inputs to recommendation
3 modesacross Express and Interior Clean work
37Minnesota region locations
Any deviceclear on mobile and desktop

The selected location controls the displayed weather. Staffing recommendations remain tied to the approved guide and operating adjustments.

Product judgment

Restraint is a feature when the decision happens every day.

The product opens directly to the planner because every extra step delays the manager’s actual job. The main interaction stays focused on the few inputs needed to reach a recommendation.

Trust comes from visibility. Managers can see the staffing tier, base hours, each adjustment, final recommendation, and the official guide behind the result.

Next case study

Goals Flow

View Goals Flow ↗